FAQ


Load differences explained

Load differences explained

Setup and Installation

If you have a USB modem running version 1.6 or higher, with receivers carrying firmware version 4 or higher! It's as easy as follows: Click on the receiver units icon on the right ">", click on "Info", click on "Activate Link Mode". This will put the receiver (Version 4 on wards) in link mode, just like holding the black button on the side of the receiver. Now press and release the transmitter button that you want to link. DONE. If you do not have a USB modem you would need to have the @... ID on the side of the unit.
No, you will need a receiver per circuit. The dimmer model can dim up to 6 down-lights (200W) and the switch model can power up to 20 down-lights (1000W). For larger dimming loads, see our 1KW, 2KW and 3KW power module dimmers.
Yes, because its wireless and battery powered its safe to place in your bathroom.
QwikSwitch switch transmitter plates require no wiring, but the QwikSwitch receiver and your light circuit still require wire for power. (220V supply for receiver)
Transmitter plates may simply be double side taped to most surfaces. For more permanent mounting, remove the outer cover and mount using the two screw holes provided.
QwikSwitch may be used in a wide variety of applications, from a single lighting circuit to your whole home. Energy-wise lighting, building remodelling and retro-fit projects can now be completed quickly and effectively without all the wiring hassles and grinding and chopping, QwikSwitch is the best solution for any installation where running wires is difficult or expensive.Virtually anything that turns off and on can be controlled by QwikSwitch products. Locally or remotely via the WiFi bridge and an internet connection.
Please be advised that QwikSwitch, mains powered, devices are designed to operate of pure 220V 50Hz - Eskom supply.

This supply may vary in voltage and frequency by no more than 5%, any variations outside of this specification will void our warrantee.

UPS and backup power systems that generate 220V 50Hz AC supply often make use of modified SINE wave generators, that result in unpure or noisy SINE waves that can cause severe damage to equipment. Please contact us should you wish to install any of our equipment under these conditions, we can then advise you on the correct remedial action.
Placing the receivers close to the lights allows for short wiring runs and simpler installation. Placing all the receivers together, however, simplifies maintenance if required in the future. Please ensure that you don't place receiver need electric fence energizers. This will interfere with the radio signal of the receivers. 


Product Specifications

The QwikSwitch wireless system is capable of working in excess of 30m through walls and floors. It works on a 868Mhz radio frequency.  Signal Repeaters are available for longer distances between transmitters and receivers.
QwikSwitch transmitters use standard 3 VDC coin-cell or AAA batteries, and will last between 2 and 7 years, dependent on usage. (CR2032 Battery)
QwikSwitch products work using digital radio communications (868Mhz) between transmitter and receiver. 
QwikSwitch products are proudly designed, manufactured and supported in South Africa. please see Wiliteiot for other options. 


Control

Yes, one or many QwikSwitch receivers can be linked to operate off a single transmitter button. You will just need to link the same button to multiple receivers. 
Yes, QwikSwitch receivers can be linked to respond to multiple transmitters. Now you can place a switch at the top and the bottom of the stairs or entrance and exit of a passageway and these can both control the same light without any additional wiring. Remote switching via the QwikSwitch Android App is possible by the use of the WiFi bridge unit that connects to your local internet router.
A scene is a quick way of setting a group of lights to your favourite levels with one button press, e.g Climb into bed and press "Sleep" ...this sets all your inside lighting to your desired levels and turns outside security lighting on.With a QwikSwitch ScenePad you can create the scenes you want to simplify your lifestyle...e.g "Leave","Arrive","Movie","Entertain"..etc
No, QwikSwitch products communicate using radio frequencies whereas normal remote controls use Inrfa-Red.


Security

Light up your home and front entrance from the security of your car with the press of one button on your keyring remote. Controlling your lighting from anywhere within a secure environment allows you to have the upper-hand.


Receivers

A QwikSwitch Relay Receiver (QS-R-S5) can run a small 750W pump directly. For larger loads we recommend driving an external relay or contactor from the QS-R-S5 relay receiver. You can also use our QS-R-S30 relay ( 3000 W load )


Warranty

All QwikSwitch products carry a three year walk-in warranty against material defects and workmanship. The unit will need to be courier to us on client cost if the client is not residing in Cape Town. The item will be inspected and repaired. Ts & Cs apply.
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WiFi Bridge & Cloud hub

If your Internet SIM card does not have the ability to send a text message you will be required to temporarily make use of a SIM card that can. With a text message activated SIM card, send a text message to the Cloud Hub mobile number (default is 'internet'): apn:name. Replace 'name" with required APN name. Then remove the text message activated sim card and replace with your internet only sim card.

No, if your WIFI Bridge has no internet at the time a schedule is set to run then your schedule will not run even if internet is restored shortly after.
Set multiple of the same schedule at different times in case the first timed schedule was missed.
22.My WIFI BRIDGE won't connect to my phone's hotspot.
  • Make sure the phones hotspot name is (QwikSwitch) and password is the (12 digit key on the back of the WIFI BRIDGE) is setup and entered correctly. NB!! don't include the # of the 12 digit key.
  • Make sure the button of the WIFI BRIDGE is held in, until the light alternates between red and blue, not WPS mode (purple flash) The led on the wifi bridge will go blue ( when connected to the hotspot) , this will take about 10 second to display.
  • Reboot the wifi bridge to ensure the connection was successful.
  • If the above did not work, it is possible that the button was held in too long and the 12 digit key has been reset to factory default #ffffffffffff (the letter f twelve times)

Change the password of the phones hotspot to ffffffffffff (enter the letter f twelve times)

 and then hold the button to get the LED to alternate between red and blue. 

The WIFI bridge should now connect and go online (LED = blue). Once it goes online the WIFI BRIDGE will revert to its 12 digit key on the back of the product. 

23.My WIFI BRIDGE won't connect to my router box.

  •  Setup Phone as hotspot to (tether) with the below parameters or change Router SSID and PASSWORD to: 
  • SSID = QwikSwitch (please note capital Q and S) PASSWORD = Wifi Bridge 12 digit ID as seen on the back of the Wifi Bridge sticker. 
  •  Press and hold button on WiFi Bridge. LEDS will flash PURPLE as per normal. This is WPS mode. Keep holding the button in (roughly 5 seconds after "WPS" mode until LEDS alternately toggle RED and BLUE)
  •  Let go and it will connect to the above SSID and PASSWORD (if step 1 was done correctly)
  •  Once online (BLUE), then go to www.qwikswitch.co.za home page, hover on the drop down "support", then click "WIFI BRIDGE SETUP". (https://qwikswitch.com/wifi/ )
  • Reboot the wifi bridge after setup to ensure it has connected to the router.
  • In the case of unsuccessful connection please ensure you have not reached your max device connections available on your router or phone. If the connection list is full you will not be able to connect your WiFi Bridge. 
  • Some brands of router will need the wifi bridge IP address to be white listed to be connected 

Dimmer Receivers (QS-R-DOPTO)

 Ensure that the lamp is a dimmable bulb. Not all LED loads are made the same way and batches of the same bulb can change due to change of electronic supplier or cost cutting. Most will work fine but there will always be some out there that wont work well with our dimmer. Ensure the lamp is a 5 watt or higher bulb.
Make sure your QS-R-DOPTO is in dimmer mode. Swap the load with a working load to make sure its not the dimmer at fault.
25.What receiver should I use for LED lights (220V)?

The QS-R-DOPTO (Multi function receiver) is the receiver that should be used on LED or incandescent  lights.The QS-R-DOPTO can be used as a dimmer or as a simple on/off switch by changing the mode setting. Email support@qwikswitch.co.za for a list of compatible LED lamps.

26.Can the QS-R-DOPTO be used on non LED loads

Yes, the QS-R-DOPTO can be used on older light bulb types as well as LED loads.Ensure the the receiver is in the correct mode.

27.What is the default setting on the QS-R-DOPTO receiver?

The default mode on the QS-R-DOPTO is an ON/OFF switch (V3.2 and higher).Versions before this would be set to dimmer mode as a default.

28.Can I split my light circuit and use 2 receivers to control my lights as one, on one button of the transmitter plate, if the total exceeds the receiver rating?

Yes you may. We however would recommend not doing this as the receivers could become out of sink and not dim at the same time. To rectify this simply hold in the linked transmitter button until both receivers get to the same output state.

29.How do i change the mode of a QS-R-DOPTO receiver (relay to dimmer mode or vice versa)? 

When the receiver is already powered up, hold in the button on the side of the receiver (like you would do for link mode). The LED next to the button will start to flash (link mode), the LED indicator light flash fast (Set Level), and then flash slowly. Then release the button at this point when the LED is at a slow flash. 

To reverse the mode repeat the step.

30.How do I know if my QS-R-DOPTO receiver is in a certain mode.

You can tell from the LED on the side of the receiver.Relay mode: LED will be OFF and flash quickly on now and then.Dimmer mode: LED will be ON and flash quickly off now and then.

31.Can I use the older QwikSwitch remote (transmitters) with the newer ones?

Yes you can!  All QwikSwitch transmitters (old or new) will work on any QwikSwitch receiver (old or new). We have kept the operation of the system the same, all devices work on a RF 868mhz frequency. We simply improved the look and feel of the product.

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